Ip office customer call reporter user manual

The diagram below illustrates key components in a simple ip office customer call reporter installation. Time is precious, so i dont want to do something manually that i can automate. Page 2 while reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, avaya inc. The ip office smdr application is for call reporting on the ip office system.

Documentation means information published by avaya in varying mediums which may. Using ip office customer call reporter page 3 ip office 8. Ip office customer call reporter initial installation guide. Ip office customer call reporter ip office customer call reporter is a call center application for providing both the display of current statistics and historical reports on the performance of agents and agent groups queues. These products allow in depth reporting on call centre activity. Find the user manual you need for your phone and more at manualsonline. Ip office partner version installation and reference manual ip office r8. Ip office customer call reporter provides both current and historical reports. Office customer call reporter can report on both individual call center agents and on the queues hunt groups of which. Imperium call reporter connects with avaya ip office server edition to collect. Avaya is not responsible for the contents or reliability of any linked web sites referenced within this site or documentations. Avaya call reporting helps you manage your phone system and business with ease and confidence. Call reporting is avayas new preferred solution for ip office installations and replaces customer call reporter ccr. Its a development of xima chronicall, a long standing market leader.

Avaya ip office customer call reporter imageupload. The 3cx support page provides support options, documentation, phone and gateway provisioning help and other useful information related to 3cx phone system. Avaya ip office customer call reporter ccr youtube. Ip office customer call reporter custom report walkthrough. Using ip office customer call reporter broadconnect. For a complete description of the available queue and agents statistics please refer to the ip office customer call reporter user manual. Ip office customer call reporter custom reporting ip office dect r4 installation. Changes and corrections to the information in this document may be incorporated in future releases. Cradletograve call reporting and tracking is presented through over 50 standard reports. Recording library provides easy access to recordings within the same reporting interface via ip office voicemail pro integration. Ip office customer call reporter technical bulletin forward. Implementing ip office customer call reporter page 5 ip office 8. Eu24eu24bl expansion module user guide headset matrix for avaya phones ip office call status application. The delta server application is an integral component of the ip office call centre products, ccc and cbc.